For Applicants:
To check your Live Scan results you need to contact your “Requesting Agency”, you can find the information for your requesting agency on the Request for Live Scan form that you used when submitting your live scan transaction.
If your requesting agency has not received your Live Scan results yet, you can call the DOJ hotline at (916) 227-4557. When you call the DOJ hotline, you will hear an automated recording; the system will ask for your ATI number (found on the bottom of your Request for Live Scan form) and Date of Birth.
Keep in mind that your ATI number consists of both letters and numbers, use the corresponding digits on your key pad for the letters. The date of birth (DOB) should be typed in as a two digit month, two digit day, and a four digit year (01/01/1980).
If you need immediate assistance with this process, please call the Certifix Live Scan support center at 1(800) 710-1934 and a Certifix support representaive will be glad to be of service. You can also email us at Support@certifixlivescan.com, please make sure to provide your ATI number and Date of Birth.
For Requesting Agencies:
The DOJ allows you to send them an email to follow up on the results of a specific Live Scan transaction. You can email livescansupport@doj.ca.gov and a DOJ representative will reply with the status of the Live Scan fingerprint transaction results.
