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Can I correct a mistake on my Live Scan form after it has been submitted? Back to top

Once a Live Scan form has been submitted and processed, you generally cannot make changes to the information. If a mistake was made, here’s what you can do:

1. Contact the Requesting Agency:

• If you realize you made an error after submission, contact the agency or employer that requested the Live Scan. They can advise you on the next steps and whether a resubmission is required.

2. Request a Resubmission (if applicable):

• If the mistake involves critical information like the ORI number or applicant details, a resubmission may be needed. The agency may issue a letter requesting a resubmission, and you will need to complete the process again.
• In California, you’ll need to reference your Original ATI number and possibly provide a letter of rejection from the requesting agency to initiate the resubmission.
• In Florida, you can use your TCR # to request a resubmission with the correct information.

Summary:

• You cannot change the Live Scan form after it’s been submitted. Contact your requesting agency for guidance on whether a resubmission is necessary.

If I get a rejection letter, can I go to another location for a resubmission? Back to top

Yes, you can go to any Live Scan location for a resubmission; however, you may be responsible for paying a new rolling fee. To avoid being charged for new fingerprints, it’s recommended that you return to the same location where the original Live Scan was performed.

• If your Live Scan was rejected due to data errors, you should return to the original location. In this case, the Live Scan provider should waive the fees if they made a mistake when entering your information. You will need to submit a new transaction, but the fees should be waived if the error was their fault.

What if the FBI rejected my fingerprints, but California accepted them? Back to top

If the California DOJ accepted your Live Scan but the FBI rejected it due to poor fingerprint quality, you’ll need to be reprinted using your original ATI number. If the FBI rejects your prints a second time, your requesting agency must request an FBI name check instead. Be sure to contact the agency that requested your background check for guidance on how to proceed with the name check process.

Why was my Live Scan rejected? Back to top

A Live Scan can be rejected for two primary reasons:

1. Poor Fingerprint Quality:
   If the fingerprints captured were unclear or of poor quality, the submission may be rejected.
2. Data Entry Errors:
   If there were mistakes made when entering your information during the Live Scan process, this can also lead to rejection.

How to Find Out the Reason:

• Your employer or requesting agency can contact the California Department of Justice (DOJ) to find out the reason for rejection by emailing appagencyquestions@doj.ca.gov.
• You or your agency may also receive a rejection letter from the DOJ, which will state the reason for the rejection.