Cyber Express

Frequently Asked Questions

• Where to get fingerprints done near me

  Certifix provides a nationwide directory of fingerprinting service providers, simply search for a location on our website using your city, state, or zip code and we will provide you with a location that is near you. Depending on your State, you may find fingerprinting services offered at your local police department or at a private fingerprinting agency.

• How much does a Live Scan cost in California?

  The cost varies by location, however, you will be charged a service fee or a rolling fee which covers the cost of the actual fingerprinting service. Additionally, you may be required to pay a government processing fee which will cover the cost of running your fingerprint-based background check. It’s important to call the location ahead of time to verify all fees and to ensure you have sufficient payment.

• How to get a copy of your personal fingerprint-based record?

  The fastest and easiest way to get a copy of your personal fingerprint record is by submitting an FBI Criminal Report Request. You will need to get your fingerprints rolled onto an FD-258 ink fingerprint card and then simply mail the card along with your FBI Criminal Report Request to our central processing facility in Anaheim, CA. 

• How much does it cost to get my Live Scan or ink fingerprint card processed?

  The cost varies by location, however, you will be charged a service fee or a rolling fee which covers the cost of the actual fingerprinting service. Additionally, you may be required to pay a government processing fee which will cover the cost of running your fingerprint-based background check. It’s important to call the location ahead of time to verify all fees and to ensure you have sufficient payment.

• What do I need to get a Live Scan in California?

  Livescan applicants are to submit their fingerprints electronically to the CA DOJ for the purpose of running a criminal history check. California law requires individuals to be fingerprinted in order to become certified or licensed in most professions. The California Department of Justice only accepts live scan fingerprinting and no longer accepts fingerprints via ink and hard card. Live Scan digital submissions provide the safest and quickest way to submit and process background checks. .The LIVE scan service is an application that allows individuals to submit their fingerprints electronically and receive notification that the background check has been completed within a few hours. This process provides the quickest way to complete a state-required fingerprint check. Live Scan fingerprint submissions are accepted at all offices across the US, Puerto Rico, and Guam. Live scans can be submitted through

• How long does fingerprint clearance take in California?

  How long does it take to complete the FBI fingerprint process? The Live Scan Process takes about 3-7 days. Out-of-state applicants must complete the FD-258 “hard card” manual fingerprint process which can take longer.

  California law requires fingerprints to be taken on all gun purchases. This process can take up to two weeks and costs around $35.

• How do I get a fingerprint clearance in California?

  Fingerprint clearance is a process that every California law enforcement agency can request to verify the identity of an individual. To get fingerprint clearance, there are a few steps that must be taken. The first step is to find out what type of criminal record search you will need. There are three types of criminal record searches: Basic, Enhanced or Expanded.

• How do I get a fingerprint card in California?

  There are two ways to get the fingerprint card service in California:

  1) You can search for a location using your city, state, or zip code, click on “Show All Filters” and then filter by “Ink Card Fingerprinting”, an FD-258 card will be given to you directly at the location.

  2) You can use our online enrollment system, search for a location using your city, state, or zip code, fill out all of the required information, make a payment and you will then be given a QR code. You can present the QR code at the selected location, they will scan your fingerprints and we will then print your fingerprints and information onto an FD-258 card and then mail the card to you via USPS First Class Mail within 5 to 7 business days.

• Does The UPS Store provide the Live Scan fingerprinting?

  Not all UPS Stores offer Live Scan fingerprinting, so you must verify they are listed as available for service on the Certifix website. The UPS Stores can get very busy, so it is recommended that you enroll online to ensure all of your information is entered accurately.

  Once you have enrolled online, you can walk into your selected location and provide them with your QR code or Token. They will enter this information into the Live Scan system and capture your fingerprints.

  Can The UPS Store also perform Ink fingerprinting services?

  Yes, Ink fingerprinting services are also available at select UPS Store locations for $40.

  What documents are required for a Live Scan appointment at The UPS Store?

  The required documents may vary depending on the agency of the fingerprinting. Still, a valid ID document, such as a CA or out-of-state driver’s license or state ID, is typically required for Live Scan fingerprinting.