Why was my Live Scan rejected?
A Live Scan can be rejected for two primary reasons:
- Poor Fingerprint Quality:
If the fingerprints captured were unclear or of poor quality, the submission may be rejected. - Data Entry Errors:
If there were mistakes made when entering your information during the Live Scan process, this can also lead to rejection.
How to Find Out the Reason:
- Your employer or requesting agency can contact the California Department of Justice (DOJ) to find out the reason for rejection by emailing appagencyquestions@doj.ca.gov.
- You or your agency may also receive a rejection letter from the DOJ, which will state the reason for the rejection.
