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Frequently Asked Questions

How do I fix errors on my fingerprint card in Arizona?

If you notice errors or issues with your fingerprint card in Arizona, here’s what you can do to fix them:

  1. Contact the Fingerprint Provider:
    If the error is related to incorrect or incomplete information on the card, or if the fingerprints were poorly captured (e.g., smudged or unclear), you should contact the provider who initially took your fingerprints. This could be a certified Live Scan provider, such as Certifix, or a local law enforcement agency. They may be able to correct the issue and recapture your fingerprints.
  2. Obtain a New Fingerprint Card:
    In many cases, the best solution is to obtain a new FD-258 fingerprint card and redo the process with the correct information. This will involve visiting a fingerprinting location again and ensuring that the new card is filled out properly.
  3. Review Personal Information:
    Make sure all of your personal information (e.g., name, date of birth, social security number) is accurate and complete on the fingerprint card. Double-check this before submitting the card to avoid any further errors.
  4. Submit Corrected Card:
    Once the new or corrected fingerprint card is complete, submit it to the relevant agency or organization. Be sure to include any required forms or documentation that were previously submitted with the original card.
  5. Avoid Common Mistakes:
    When filling out a new card, make sure to follow these best practices:

    • Print clearly in black ink.
    • Ensure that all fingerprints are rolled properly and are free from smudges.
    • Use the correct FD-258 card.
    • Follow any instructions provided by the agency or fingerprinting technician.

If you need a replacement card or assistance with reprinting, you can also reach out to the Certifix support team for help. They can guide you through the process of obtaining a new card or reprinting your fingerprints onto a fresh card.

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