Frequently Asked Questions

What should I do if there was an error in my Live Scan submission? Back to top

If you believe there was an error, wait to see if you receive a rejection notice. If a correction is required, contact the organization that requested the background check or the Live Scan provider for guidance on whether a resubmission is needed.

What should I enter in the OCA number field if it’s not provided? Back to top

If an OCA number is not provided, you can usually leave the field blank unless the requesting organization gives you specific instructions.

How long do you keep the Request for Live Scan Service form? Back to top

Live Scan service forms are retained for a limited period as required by applicable regulations and are stored securely. After the required retention period, the forms are securely destroyed to protect personal information.

How can I obtain the Live Scan Request Form? Back to top

Do I need to bring the Live Scan Request Form, or is it provided? Back to top

You should bring the Live Scan Request Form provided by the organization that requested your background check to ensure the correct form is used.