Frequently Asked Questions

Rejections and Resubmissions

• Can I correct a mistake on my Live Scan form after it has been submitted?
• If I receive a rejection, can I go to another location for a resubmission?
• What if the FBI rejected my fingerprints, but California accepted them?
• Why was my Live Scan rejected?

Can I correct a mistake on my Live Scan form after it has been submitted? Back to top

In most cases, information cannot be changed after a Live Scan submission. If you believe there was a mistake, you should contact the organization that requested the background check for guidance.

If I receive a rejection, can I go to another location for a resubmission? Back to top

In many cases, you can visit another authorized fingerprinting location for a resubmission. However, additional fees may apply.

What if the FBI rejected my fingerprints, but California accepted them? Back to top

If the California DOJ accepted your Live Scan but the FBI rejected it due to poor fingerprint quality, you’ll need to be reprinted using your original ATI number. If the FBI rejects your prints a second time, your requesting agency must request an FBI name check instead. Be sure to contact the agency that requested your background check for guidance on how to proceed with the name check process.

Why was my Live Scan rejected? Back to top

Live Scan submissions are usually rejected for one of two reasons: the fingerprint images were not clear enough, or there was an error in the information entered during the process.