For California Applicants:
You need to contact your “Requesting Agency”, you can find the information for your requesting agency on the Request for Live Scan form that you used when submitting your live scan transaction.
To check the status of your live scan, you can call the DOJ hotline at (916) 227-2300 or visit the DOJ website by clicking here.
You will need the following information:
- Your date of birth (DOB)
- The 10-digit Automated Transaction Identifier (ATI) number that is located at the bottom of the Live Scan Applicant Request form.
If you are calling the hotline, keep in mind that your ATI number consists of both letters and numbers, use the corresponding digits on your key pad for the letters. The date of birth (DOB) should be typed in as a two digit month, two digit day, and a four digit year (01/01/1999).
For Requesting Agencies in California:
Questions regarding applicant transactions can be emailed to: firstname.lastname@example.org