What should I do if there was an error in my Live Scan submission?
If the applicant filled out the Live Scan form correctly but the Live Scan operator made an error (such as transposing numbers or omitting information), it may not always affect the results. Here’s what to do:
1. Check for Rejection:
- No immediate action is needed unless you receive a rejection notice from the requesting agency or employer. Minor errors may not affect the processing of your background check, but critical information (like the ORI number) can lead to issues with receiving your results.
2. Resubmission Criteria:
- If you receive a rejection notice or realize critical information like the ORI number was entered incorrectly, you will need to request a resubmission.
- In California, you will need:
- The Original ATI number (Automated Transaction Identifier), which is provided after your initial Live Scan submission.
- A letter of rejection from the requesting agency to initiate the resubmission process.
- In Florida, the applicant must reference their TCR # (Transaction Control Reference number). This allows the Live Scan operator to perform a resubmission.
3. Contact the Live Scan Provider:
- If a resubmission is required, contact the Live Scan provider that handled your original submission. They should correct the error and resubmit your fingerprints at no additional cost, as the error was on their end.
4. Track the Resubmission:
- After the correction and resubmission, you can track the progress of your Live Scan using the ATI number in California or the TCR # in Florida.
Summary:
- Only request a resubmission if you receive a rejection notice or if critical information (e.g., ORI number) was entered incorrectly.
- In California, you’ll need the Original ATI number and a letter of rejection for resubmission.
- In Florida, you’ll need to reference the TCR # for the operator to process a resubmission.
